Effective Date: August 8, 2026
Last Updated: August 8, 2026

Local Edge Digital Marketing (“Local Edge Digital Marketing,” “Local Edge,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store, and otherwise process personal information when you visit our website, contact us, become a customer, interact with communications powered by our services, or otherwise use services provided by Local Edge Digital Marketing.

Our services may include digital marketing, review automation, reputation management, Voice AI and automated telephone services, automated referral systems, lead management, email and SMS communications, customer relationship management integrations, advertising, analytics, and related technology and marketing services.

By accessing our website or using our services, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

The information we collect depends on how you interact with us and the services being provided.

Information You Provide Directly

We may collect information you voluntarily provide to us, including:

Name

Business name

Email address

Telephone number

Mailing or business address

Website URL

Billing and payment-related information

Account information and login credentials

Customer service communications

Information submitted through website forms

Consultation or appointment information

Marketing preferences

Testimonials, reviews, and feedback

Information you provide during calls, text messages, emails, chats, or other communications

Any other information you choose to provide

Information Collected Through Our Services

When providing services to our clients, we may process information concerning our clients' customers, prospects, leads, or other contacts. Depending on the services involved, this information may include:

Names

Phone numbers

Email addresses

Customer or lead records

Appointment information

Interaction history

Review and feedback information

Referral information

Communication preferences

Call information

SMS and email communications

Voice recordings or call transcripts where applicable

AI-generated call summaries or classifications

Lead source and campaign information

Customer relationship management data

Other information provided to us by or on behalf of our clients

In many cases, Local Edge Digital Marketing processes this information on behalf of a business client. That business may independently determine why and how the information is collected and used.

If you are a consumer interacting with one of our clients and have questions about information that the client collected about you, you may also need to contact that business directly.

Automatically Collected Information

When you access our website or digital services, certain information may be collected automatically, including:

IP address

Browser type

Device type

Operating system

Referring website

Pages viewed

Links clicked

Date and time of visits

Approximate geographic location based on IP address

Advertising and analytics identifiers

Cookie and similar technology information

Website usage and interaction data

We may use cookies, pixels, tags, analytics tools, advertising technologies, and similar technologies to collect this information.

2. HOW WE USE INFORMATION

We may use personal information to:

Provide and operate our services

Respond to inquiries and requests

Schedule consultations and appointments

Create and administer customer accounts

Provide customer support

Process payments and transactions

Deliver digital marketing campaigns

Operate review and reputation management programs

Send review requests and customer feedback requests

Operate automated referral programs

Facilitate customer referrals

Operate Voice AI and automated communication services

Make or facilitate calls where legally permitted

Send text messages and emails where legally permitted

Process and respond to incoming communications

Route calls or inquiries to appropriate businesses or personnel

Generate call summaries, transcripts, classifications, or follow-up actions

Manage leads and customer relationships

Personalize marketing and customer experiences

Measure advertising and marketing performance

Analyze website and service usage

Improve our website, technology, services, and customer experience

Detect fraud, abuse, security threats, or unlawful activity

Maintain and protect our systems

Enforce agreements and policies

Comply with applicable laws and legal obligations

Establish, exercise, or defend legal claims

Carry out other purposes disclosed when information is collected

3. VOICE AI AND AUTOMATED COMMUNICATIONS

Local Edge Digital Marketing may provide Voice AI, automated telephone, SMS, email, and related communication solutions for ourselves and our business clients.

Depending on the service being used and applicable law, communications may involve automated technology, artificial intelligence, prerecorded or artificial voices, automated dialing or messaging systems, or similar technologies.

When permitted by applicable law, telephone calls may be recorded, transcribed, summarized, or analyzed for purposes such as customer service, appointment scheduling, lead qualification, quality assurance, training, business operations, and follow-up.

Where notice or consent is required by applicable law, the business responsible for the communication is expected to provide the required notice or obtain the necessary consent before the applicable communication or recording occurs.

We may use third-party technology providers to facilitate calls, texts, email communications, transcription, artificial intelligence processing, scheduling, CRM functions, and related services.

4. TEXT MESSAGES AND TELEPHONE COMMUNICATIONS

If you provide a telephone number to us, you may receive calls or text messages relating to your inquiry, requested services, account, appointments, or other communications you have agreed to receive.

Marketing calls or text messages will be sent in accordance with applicable consent requirements.

Where applicable, you may withdraw consent to receive marketing text messages by replying STOP to a message. You may receive a confirmation message after opting out.

Consent to receive marketing communications is not a condition of purchasing services unless expressly permitted by applicable law.

Message and data rates may apply depending on your mobile carrier and service plan.

Opting out of marketing communications does not necessarily prevent us from sending non-marketing communications that are necessary to provide requested services, respond to inquiries, administer an account, or complete transactions where permitted by law.

5. EMAIL COMMUNICATIONS

We may send service-related and marketing emails.

You may unsubscribe from marketing emails by using the unsubscribe link included in applicable email communications.

Even after unsubscribing from marketing emails, we may continue sending transactional, administrative, account-related, security, or other non-marketing communications where appropriate.

6. REVIEWS AND REPUTATION MANAGEMENT

Our review automation and reputation management services may enable businesses to request reviews, request customer feedback, monitor responses, follow up with customers, and manage review-related communications.

To provide these services, we may process customer contact information, interaction information, feedback, ratings, review status, and related information supplied by our clients or generated through the services.

Reviews submitted to third-party platforms are subject to the privacy policies and terms of those third-party platforms.

7. AUTOMATED REFERRAL SYSTEMS

Our referral systems may allow businesses to request, collect, manage, and track customer referrals.

Information processed through referral programs may include information about the referring customer and information concerning the person being referred.

Clients using our referral services are responsible for ensuring that they have an appropriate basis to provide personal information to us and to contact referred individuals as required by applicable law.

8. ARTIFICIAL INTELLIGENCE

Certain services may use artificial intelligence or machine-learning technologies to provide functions including:

Voice conversations

Call routing

Lead qualification

Appointment scheduling

Transcription

Conversation summaries

Customer support

Suggested responses

Message generation

Follow-up automation

Data classification

Marketing automation

Information submitted through these services may be processed by Local Edge Digital Marketing and technology providers acting on our behalf.

We use AI-enabled tools to support business operations and service delivery. Users should not provide highly sensitive personal information through an AI-powered interaction unless it is necessary and appropriate for the requested service.

9. COOKIES AND TRACKING TECHNOLOGIES

We and our service providers may use cookies and similar technologies to operate our website, remember preferences, understand website usage, measure advertising performance, and improve our marketing efforts.

These technologies may collect information such as your IP address, device information, browser information, pages visited, referring URLs, advertising identifiers, and interactions with our website.

Depending on the tools used on our website, third-party providers such as analytics platforms, advertising platforms, website hosting providers, CRM providers, or social media platforms may also collect or receive information.

You can control certain cookies through your browser settings. Disabling cookies may affect some website functionality.

Where required by applicable law, we will provide additional choices regarding non-essential cookies or targeted advertising technologies.

10. HOW WE DISCLOSE INFORMATION

We may disclose personal information to third parties when reasonably necessary to operate our business and provide our services.

These parties may include:

Website hosting providers

Cloud infrastructure providers

CRM providers

Telephone and telecommunications providers

SMS and email delivery providers

Artificial intelligence providers

Payment processors

Scheduling platforms

Analytics providers

Advertising and marketing platforms

Review and reputation management platforms

Customer support providers

Professional advisers, including attorneys and accountants

Contractors and other service providers

We may also disclose information:

At your direction. We may disclose information when you request or authorize us to do so.

To our clients. When we process information on behalf of a business client, information generated through those services may be made available to that client.

For legal purposes. We may disclose information when we reasonably believe doing so is necessary to comply with applicable laws, regulations, legal processes, court orders, or governmental requests.

For security and protection. We may disclose information where reasonably necessary to investigate fraud, security incidents, misuse, or threats to the rights, property, or safety of Local Edge Digital Marketing, our customers, or others.

In connection with a business transaction. Information may be transferred in connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction.

11. ADVERTISING AND ANALYTICS

We may use third-party analytics and advertising services to understand how visitors interact with our website and to measure or improve marketing campaigns.

Depending on the technologies implemented on our website, these providers may use cookies, pixels, device identifiers, and related technologies to collect information about website activity.

Certain privacy laws may give residents of particular states the right to opt out of certain forms of targeted advertising, sharing, or sale of personal information. Where those laws apply to us, we will honor legally valid requests as required.

12. PAYMENT INFORMATION

If you purchase services from us, payment information may be processed by a third-party payment processor.

We may receive limited transaction information, such as payment status, transaction identifiers, billing contact information, or portions of payment details necessary for recordkeeping and account administration.

Payment processors process payment information according to their own privacy and security practices.

13. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Provide services

Maintain customer relationships

Fulfill contractual obligations

Maintain business and financial records

Resolve disputes

Enforce agreements

Protect against fraud and abuse

Comply with legal obligations

Retention periods may vary depending on the type of information, the service involved, our relationship with the individual or client, contractual requirements, and applicable law.

When information is no longer reasonably necessary, we may delete, anonymize, or otherwise securely dispose of it in accordance with our applicable practices.

14. DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, electronic storage system, communication platform, or security measure can guarantee absolute security. You should use appropriate caution when transmitting personal information electronically.

15. PRIVACY RIGHTS

Depending on where you live and which privacy laws apply, you may have rights concerning your personal information, potentially including the right to:

Request access to personal information

Request correction of inaccurate information

Request deletion of personal information

Obtain a copy of certain personal information

Opt out of certain targeted advertising

Opt out of certain sales or sharing of personal information

Withdraw consent where processing is based on consent

Appeal certain decisions concerning a privacy request

Receive information regarding our data practices

Exercise privacy rights without unlawful discrimination

These rights are not absolute and may be subject to legal exceptions and applicability thresholds.

To exercise an applicable privacy right, contact us using the information in the Contact Us section below.

We may need to verify your identity before fulfilling a request. We may also request additional information where reasonably necessary to process or verify your request.

Where permitted by applicable law, an authorized agent may submit a request on your behalf, subject to appropriate verification.

16. CALIFORNIA AND OTHER U.S. STATE PRIVACY RIGHTS

Residents of California and certain other states may have additional privacy rights under their respective state privacy laws if those laws apply to Local Edge Digital Marketing or the particular processing activity.

Depending on the applicable law, these rights may include access, correction, deletion, portability, and the ability to opt out of certain uses or disclosures involving targeted advertising, sale, sharing, or profiling.

If a particular state law applies to us, we will respond to verified requests in accordance with that law.

If our data practices constitute a “sale” or “sharing” of personal information or targeted advertising as those terms are defined under an applicable state privacy law, eligible consumers may request to opt out by contacting us using the information below or through another opt-out mechanism we make available.

17. DO NOT TRACK AND PRIVACY PREFERENCE SIGNALS

Some browsers offer “Do Not Track” settings. Because there is not a single universally accepted standard governing all Do Not Track signals, our website may not respond to every such signal.

Where applicable law requires recognition of a legally recognized browser-based opt-out preference signal, we will process such signals as required by applicable law.

18. CHILDREN'S PRIVACY

Our website and services are intended for businesses and adults and are not directed toward children under 13.

We do not knowingly seek to collect personal information directly from children under 13 through our website.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

19. THIRD-PARTY WEBSITES AND SERVICES

Our website and services may contain links to websites, platforms, applications, or services operated by third parties.

We do not control the privacy practices of independent third parties. Their collection and use of information are governed by their respective privacy policies and terms.

We encourage you to review the privacy policies of third-party services before providing personal information to them.

20. CLIENT RESPONSIBILITIES

Businesses that use Local Edge Digital Marketing services are responsible for their own compliance with applicable laws governing their collection, use, disclosure, and communication of personal information.

Our clients are responsible, where applicable, for obtaining any consent or authorization necessary before providing personal information to us or instructing us to use information to send communications, initiate calls, send text messages, send marketing emails, record conversations, request reviews, or operate referral campaigns.

Nothing in this Privacy Policy relieves a client of its independent obligations under applicable law.

21. DATA WE PROCESS ON BEHALF OF CLIENTS

For certain services, Local Edge Digital Marketing acts as a service provider or processor handling personal information at the direction of a business client.

When we process information solely on behalf of a client, that client's privacy policy generally governs its relationship with its customers and contacts.

If you submit a privacy request to us concerning information controlled by one of our clients, we may refer your request to that client or assist the client in responding as appropriate.

22. INTERNATIONAL USERS

Local Edge Digital Marketing is based in the United States.

If you access our services from outside the United States, your information may be transferred to, stored in, or processed in the United States or other locations where our service providers operate, subject to applicable legal requirements.

23. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our business practices, technology, services, or legal requirements.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page.

Where required by applicable law, we may provide additional notice concerning material changes.

We encourage you to review this Privacy Policy periodically.

24. CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy request, please contact:

Local Edge Digital Marketing
South Carolina, United States
Email: [email protected]
Phone: (209) 329-9403

For privacy requests, please include enough information for us to understand and respond to your request. Please do not include unnecessary sensitive personal information in your request.