Effective Date: August 8, 2026
Last Updated: August 8, 2026

Welcome to Local Edge Digital Marketing.

These Terms and Conditions (“Terms”) govern your access to and use of the website, services, software, communications, and other products or services provided by Local Edge Digital Marketing (“Local Edge Digital Marketing,” “Local Edge,” “we,” “us,” or “our”).

These Terms also contain our SMS/Text Messaging Terms and Conditions.

By accessing our website, submitting information through our website, purchasing or using our services, creating an account, signing an agreement with us, or otherwise using our services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, you should not use our website or services.

1. OUR SERVICES

Local Edge Digital Marketing provides digital marketing and technology-related services that may include:

Digital marketing

Online reputation management

Review automation

Review request campaigns

Voice AI services

AI-powered telephone systems

Automated telephone communications

Lead generation and lead management

Customer relationship management integrations

Automated referral systems

SMS and text message automation

Email marketing automation

Appointment scheduling

Customer follow-up automation

Website and funnel services

Advertising management

Analytics and reporting

Search engine optimization

Social media marketing

Marketing consulting

Other related marketing, automation, artificial intelligence, and technology services

Specific services, pricing, features, deliverables, and obligations may also be described in a proposal, order form, invoice, service agreement, statement of work, subscription agreement, or other agreement between you and Local Edge Digital Marketing.

If there is a conflict between these Terms and a separately signed written agreement between you and Local Edge Digital Marketing, the separately signed agreement will control with respect to that conflict.

2. ELIGIBILITY

You must be at least 18 years old and legally capable of entering into a binding agreement to use our services.

If you use our services on behalf of a company, organization, or other legal entity, you represent that you have authority to bind that entity to these Terms.

In that situation, references to “you” and “your” include both you and the entity you represent.

3. ACCEPTANCE OF TERMS

You may accept these Terms by:

Using our website or services

Purchasing or subscribing to a service

Creating an account

Signing an agreement referencing these Terms

Clicking a button indicating acceptance

Submitting a website form where these Terms are disclosed

Continuing to use our services after being provided notice of these Terms

Your continued use of our services constitutes acceptance of the then-current version of these Terms to the extent permitted by applicable law.

4. ACCOUNTS

Some services may require an account.

You are responsible for:

Providing accurate account information

Maintaining the confidentiality of your username and password

Restricting unauthorized access to your account

Maintaining accurate contact and billing information

Promptly notifying us of suspected unauthorized access

You are responsible for activities conducted through your account to the extent permitted by applicable law.

We may suspend or restrict access to an account if we reasonably believe it has been compromised or is being used in violation of these Terms.

5. FEES AND PAYMENT

You agree to pay all fees associated with the services you purchase according to the pricing, billing schedule, proposal, invoice, subscription, or agreement applicable to those services.

Unless otherwise stated in writing:

Fees are quoted in U.S. dollars.

Payments are due according to the applicable invoice or service agreement.

Recurring subscriptions may automatically renew until canceled in accordance with the applicable agreement.

You are responsible for applicable taxes other than taxes imposed on our net income.

Failure to make payment when due may result in suspension or termination of services.

Where legally permitted and disclosed before purchase, overdue balances may be subject to reasonable late fees or collection costs.

6. RECURRING SERVICES AND SUBSCRIPTIONS

Certain services may be offered on a recurring monthly, quarterly, annual, or other subscription basis.

If you enroll in a recurring service, you authorize us or our payment processor to charge the payment method you provide according to the billing schedule disclosed when you purchase the service.

The cancellation requirements applicable to a particular service may be stated in your proposal, service agreement, order form, or subscription terms.

Cancellation of a subscription does not automatically entitle you to a refund for amounts previously paid.

7. REFUNDS

Unless otherwise expressly stated in a written service agreement, proposal, guarantee, or refund policy applicable to your purchase, payments for services already performed or resources already committed are generally non-refundable to the extent permitted by law.

Any approved refund will be made using a commercially reasonable method.

Nothing in this section limits rights that cannot legally be waived.

8. CLIENT RESPONSIBILITIES

If you purchase services from Local Edge Digital Marketing, you agree to provide information, access, approvals, materials, and cooperation reasonably necessary for us to perform the services.

You are responsible for ensuring that information and materials you provide are accurate and that you have the legal right to use and provide them to us.

Delays caused by your failure to provide required information, approvals, credentials, content, or access may affect project deadlines and service performance.

9. COMPLIANCE WITH COMMUNICATION AND MARKETING LAWS

Our services may allow clients to send or facilitate telephone calls, text messages, emails, review requests, referral requests, advertising, or other communications.

If you use our services to communicate with consumers or other individuals, you are responsible for ensuring that your communications comply with all laws and regulations applicable to your business and campaign.

This may include requirements concerning:

Consent

Telephone calls

Automated calls

Artificial or prerecorded voices

Text messages

Email marketing

Do-not-call requests

Opt-out requests

Call recording

Advertising

Privacy

Consumer protection

Reviews and endorsements

You agree not to use our services to send unlawful spam, unsolicited communications prohibited by law, deceptive messages, fraudulent marketing, or communications to individuals where you do not have a lawful basis to contact them.

10. SMS/TEXT MESSAGE TERMS AND CONDITIONS

This section governs text messages sent by or on behalf of Local Edge Digital Marketing and, where applicable, messaging programs operated using our services.

SMS Program Description

By providing your mobile telephone number and expressly opting in where required, you may receive text messages from Local Edge Digital Marketing.

Messages may include:

Appointment reminders

Appointment confirmations

Customer service messages

Account notifications

Service updates

Follow-up communications

Review requests

Feedback requests

Referral requests

Promotional messages

Marketing offers

Lead follow-up

Other communications associated with services you requested or agreed to receive

Message frequency varies depending on your interaction with us and the services for which you have enrolled.

Consent to Receive Text Messages

Where required by applicable law, we will obtain appropriate consent before sending automated or marketing text messages.

By providing your mobile number and affirmatively opting in to an applicable SMS program, you authorize Local Edge Digital Marketing to send text messages to the mobile number you provided, including messages that may be sent using automated technology.

Where clearly disclosed at the time of opt-in, messages may include promotional or marketing content.

Consent to receive marketing text messages is not a condition of purchasing goods or services.

Message and Data Rates

Message and data rates may apply.

Your mobile carrier may charge you for sending or receiving text messages according to your wireless plan.

Local Edge Digital Marketing is not responsible for carrier charges.

Message Frequency

Message frequency varies.

The number of messages you receive may depend on your interactions with Local Edge Digital Marketing, services requested, appointments, campaigns, subscriptions, or other activities.

How to Opt Out

You may opt out of SMS messages at any time.

Reply:

STOP

to an applicable text message to unsubscribe.

We may send one final confirmation message acknowledging your opt-out.

You may also request to stop receiving text messages by contacting us using the contact information at the bottom of these Terms.

We will honor valid opt-out requests as required by applicable law.

If you participate in multiple separate messaging programs, opting out of one program may not automatically unsubscribe you from another program where separate consent has been provided, except where applicable law requires otherwise.

Help

For assistance with text messages, reply:

HELP

where that functionality is supported, or contact us using the contact information listed below.

Supported Carriers

Text messaging functionality depends on participating wireless carriers and third-party messaging providers.

Carriers are not responsible for delayed or undelivered messages.

We do not guarantee that text messaging will be available through every carrier or device.

Delivery

Message delivery is subject to effective transmission by your wireless carrier and other service providers.

Local Edge Digital Marketing does not guarantee that every message will be received.

Messages may be delayed or fail to deliver because of factors outside our control, including network availability, carrier limitations, device settings, internet connectivity, and third-party platform outages.

Changing Your Mobile Number

You are responsible for notifying us if you discontinue or change a mobile number that you previously provided.

This helps prevent messages intended for you from being sent to another person who later receives that number.

SMS Privacy

We handle personal information collected through our messaging programs according to our Privacy Policy.

We do not use your consent to receive SMS marketing as authorization to disregard applicable privacy or communications laws.

No Sale of SMS Consent

Your consent to receive text messages from Local Edge Digital Marketing will not itself be sold as permission for unrelated third parties to send you their own marketing text messages.

Information may still be disclosed to telecommunications providers, SMS platforms, software providers, contractors, or other service providers as reasonably necessary to operate the messaging program, as described in our Privacy Policy.

SMS Availability

SMS services may be modified, suspended, or discontinued at any time.

Where appropriate, we may provide notice before making material changes to an SMS program.

11. CLIENT USE OF SMS SERVICES

Clients that use Local Edge Digital Marketing software, systems, campaigns, or services to send text messages are independently responsible for their messaging activities.

By using our services for SMS messaging, you represent and warrant that:

You have obtained all required consent from recipients.

Your opt-in process complies with applicable law.

You will honor opt-out requests.

You will not purchase, upload, scrape, or use unlawful SMS contact lists.

You will not send prohibited spam.

You will accurately identify yourself or your business where required.

Your messages will not contain fraudulent, deceptive, defamatory, illegal, or misleading content.

You will maintain records of consent when reasonably required.

You will comply with applicable telecommunications, privacy, marketing, and consumer protection laws.

Local Edge Digital Marketing may suspend SMS campaigns or services where we reasonably believe they violate law, carrier requirements, platform requirements, these Terms, or acceptable-use standards.

12. VOICE AI AND AUTOMATED CALLING SERVICES

Local Edge Digital Marketing may provide artificial-intelligence-powered voice services, automated telephone systems, answering services, appointment scheduling systems, lead qualification, customer service, and related technologies.

Depending on the particular service, telephone communications may involve:

Artificial intelligence

Automated technology

Artificial or prerecorded voices

Call transcription

Call recording

Conversation analysis

Automated appointment scheduling

Automated lead qualification

Automated follow-up

Clients using these services are responsible for obtaining legally required consent and providing legally required notices for calls, recordings, AI communications, or marketing activities conducted on their behalf.

You may not use our Voice AI or telephone services for illegal robocalling, fraudulent impersonation, harassment, deception, or other unlawful activity.

13. CALL RECORDING AND TRANSCRIPTION

Certain telephone services may support recording, transcription, summarization, or analysis.

Because call-recording consent requirements can vary by jurisdiction and circumstances, clients are responsible for determining whether notice or consent is required before recording or processing a conversation.

Clients agree to provide all legally required disclosures and obtain all legally required permissions before enabling recording, transcription, or similar features.

14. REVIEW AUTOMATION

Local Edge Digital Marketing may provide technology or services designed to request and facilitate customer reviews and feedback.

You agree that you will not use our services to:

Create fake reviews

Purchase fraudulent reviews

Impersonate customers

Post reviews on behalf of customers without proper authorization

Provide deceptive incentives that violate applicable law or platform policies

Manipulate review platforms unlawfully

Misrepresent customer opinions

You are responsible for complying with the terms and policies of Google, Facebook, Yelp, and any other review platform you use.

We do not control third-party review platforms and cannot guarantee that a review will be published, remain published, or affect rankings.

15. REFERRAL AUTOMATION

Our services may allow businesses to request, collect, track, and follow up on referrals.

Clients are responsible for ensuring that any referred individual's information is collected, provided, and used lawfully.

You may not use our referral systems to generate unsolicited communications that are prohibited by applicable law.

16. EMAIL MARKETING

Where our services facilitate commercial email communications, clients are responsible for complying with applicable email marketing laws.

Clients must not use our services to:

Send fraudulent or deceptive emails

Use misleading sender information

Use deceptive subject lines

Ignore legally valid unsubscribe requests

Conceal the identity of the sender where identification is legally required

Recipients should be provided with an appropriate method to opt out of marketing emails where required by law.

17. ARTIFICIAL INTELLIGENCE OUTPUT

Our services may incorporate artificial intelligence.

Artificial intelligence can produce incomplete, incorrect, outdated, unexpected, or inaccurate results.

AI-generated responses, recommendations, summaries, classifications, transcripts, or other outputs should not automatically be treated as professional, legal, financial, medical, or other expert advice.

Clients are responsible for reviewing AI outputs before relying upon them for important decisions where human review is appropriate.

We do not guarantee that AI-generated content will be error-free or suitable for every purpose.

18. THIRD-PARTY SERVICES AND INTEGRATIONS

Our services may integrate with or depend upon third-party providers, including:

CRM platforms

Artificial intelligence platforms

Telecommunications providers

SMS providers

Email providers

Payment processors

Advertising platforms

Analytics services

Scheduling platforms

Review platforms

Website hosting providers

Social media platforms

Other software vendors

Your use of third-party platforms may also be governed by their respective terms and privacy policies.

We are not responsible for the independent acts, omissions, outages, policy changes, suspensions, account restrictions, or decisions of third-party providers.

19. SERVICE AVAILABILITY

We strive to provide reliable services but do not guarantee uninterrupted availability.

Services may occasionally become unavailable because of:

Maintenance

Updates

Technical problems

Internet outages

Carrier outages

Third-party platform outages

Cybersecurity incidents

Changes to third-party APIs

Events beyond our reasonable control

We may modify, update, replace, suspend, or discontinue features where reasonably necessary.

20. MARKETING RESULTS DISCLAIMER

Marketing results vary.

Local Edge Digital Marketing does not guarantee specific:

Revenue

Sales

Leads

Customers

Search rankings

Review counts

Advertising performance

Return on advertising spend

Return on investment

Website traffic

Conversion rates

Referral volume

Business growth

Marketing performance depends on many factors outside our control, including competition, market conditions, advertising budgets, consumer demand, pricing, client responsiveness, platform algorithms, website quality, business reputation, and other factors.

Any projections, examples, case studies, estimates, or prior results are illustrative and do not guarantee future performance.

21. ACCEPTABLE USE

You agree not to use our website or services to:

Violate any law or regulation

Engage in fraud

Impersonate another person or business unlawfully

Harass or threaten others

Transmit malware or malicious code

Attempt unauthorized system access

Interfere with our technology or infrastructure

Circumvent security mechanisms

Send unlawful spam

Conduct unlawful automated calling or texting

Violate privacy rights

Infringe intellectual property rights

Engage in deceptive marketing

Facilitate illegal activity

We may suspend or terminate services where we reasonably believe these restrictions have been violated.

22. INTELLECTUAL PROPERTY

Unless otherwise stated, the website and materials created and owned by Local Edge Digital Marketing, including our branding, graphics, software configurations, templates, designs, written content, systems, processes, and other proprietary materials, are owned by Local Edge Digital Marketing or our licensors.

You may not reproduce, distribute, sell, sublicense, modify, or commercially exploit our proprietary materials except with our written permission or as expressly permitted under a separate agreement.

23. CLIENT CONTENT

You retain ownership of content and materials that you provide to us, subject to any rights granted under a separate agreement.

You grant Local Edge Digital Marketing a limited right to access, reproduce, process, modify, transmit, host, and otherwise use your materials as reasonably necessary to provide the requested services.

You represent that you have the necessary rights and permissions to provide those materials to us.

24. FEEDBACK

If you voluntarily provide ideas, suggestions, recommendations, or feedback regarding our services, we may use that feedback to improve our business and services without obligation to compensate you, unless otherwise agreed in writing.

25. CONFIDENTIALITY

Where we receive confidential business information through our client relationship, we will use reasonable care in handling such information consistent with our agreements and business practices.

Confidentiality obligations contained in a separately executed agreement will control over this section where applicable.

26. PRIVACY

Our collection and use of personal information are described in our Privacy Policy.

By using our website and services, you acknowledge that you have reviewed our Privacy Policy.

27. DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR WEBSITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

WE DISCLAIM WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND UNINTERRUPTED OR ERROR-FREE OPERATION, TO THE EXTENT SUCH DISCLAIMERS ARE LEGALLY PERMITTED.

WE DO NOT WARRANT THAT OUR SERVICES WILL PRODUCE ANY SPECIFIC BUSINESS OR MARKETING RESULT.

Some jurisdictions do not allow certain warranty exclusions, so some of these exclusions may not apply to you.

28. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LOCAL EDGE DIGITAL MARKETING AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO YOUR USE OF THE WEBSITE OR SERVICES.

THIS MAY INCLUDE LOSS OF PROFITS, REVENUE, BUSINESS OPPORTUNITIES, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO A PARTICULAR SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID TO LOCAL EDGE DIGITAL MARKETING FOR THAT SERVICE DURING THE THREE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, UNLESS A DIFFERENT LIMITATION IS ESTABLISHED IN A SIGNED AGREEMENT.

Nothing in these Terms excludes liability that cannot legally be excluded.

29. INDEMNIFICATION

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Local Edge Digital Marketing and its owners, employees, contractors, affiliates, and agents from claims, liabilities, losses, damages, expenses, and reasonable attorneys' fees arising from or relating to:

Your misuse of our services

Your violation of these Terms

Your violation of applicable law

Your marketing or communications

Your failure to obtain legally required consent

Your violation of third-party rights

Content or data you provide to us

Communications sent at your direction

This provision does not apply to the extent a claim results from conduct for which indemnification cannot legally be required.

30. SUSPENSION AND TERMINATION

We may suspend or terminate access to services where:

Payment is materially overdue

You materially violate these Terms

Your use creates a security risk

Your use may expose us or our providers to legal liability

Your activities violate applicable law

A third-party provider requires suspension

Continued service is not commercially or technically feasible

Where reasonably appropriate, we may provide an opportunity to cure a violation before termination.

You may terminate services according to your applicable service agreement or subscription terms.

31. GOVERNING LAW

These Terms will be governed by and interpreted under the laws of the State of South Carolina, without regard to conflict-of-law principles, except where federal law or another applicable law requires otherwise.

32. VENUE

To the extent permitted by applicable law and unless a different agreement applies, disputes arising from these Terms or the services will be brought in a court of competent jurisdiction located in South Carolina.

Nothing in this provision prevents either party from bringing a claim in another forum where applicable law requires that forum.

33. DISPUTE RESOLUTION

Before initiating formal litigation, you and Local Edge Digital Marketing agree to make a reasonable good-faith effort to resolve the dispute informally.

A party seeking resolution should provide written notice describing the dispute and requested resolution.

Nothing in this section prevents either party from seeking emergency or injunctive relief where appropriate.

34. FORCE MAJEURE

Local Edge Digital Marketing will not be responsible for delays or failures caused by events reasonably beyond our control, including:

Natural disasters

Severe weather

Fires

War

Civil disturbances

Government action

Internet outages

Telecommunications failures

Cyberattacks

Labor disruptions

Utility failures

Third-party platform outages

API failures

Other events beyond our reasonable control

35. CHANGES TO SERVICES

We may modify our website, services, pricing, features, integrations, or functionality from time to time.

If a change materially affects an existing paid service, any applicable notice or contractual requirements will be followed.

36. CHANGES TO THESE TERMS

We may update these Terms periodically.

When we make changes, we will update the “Last Updated” date at the top of this page.

Where required by applicable law, we will provide additional notice of material changes.

Your continued use of our services after updated Terms become effective may constitute acceptance of the revised Terms to the extent permitted by law.

37. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, that provision will be interpreted or limited to the extent necessary to make it enforceable where possible.

The remaining provisions will remain in effect.

38. WAIVER

Our failure to enforce any provision of these Terms does not waive our right to enforce that provision in the future.

39. ASSIGNMENT

You may not assign your rights or obligations under these Terms without our prior written consent, except where applicable law provides otherwise.

We may assign these Terms in connection with a merger, acquisition, corporate restructuring, sale of assets, or similar transaction.

40. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any applicable proposal, order form, statement of work, subscription agreement, or signed service agreement, constitute the agreement between you and Local Edge Digital Marketing concerning the applicable services.

41. ELECTRONIC COMMUNICATIONS

You agree that communications between you and Local Edge Digital Marketing may occur electronically.

To the extent permitted by applicable law, electronic agreements, notices, disclosures, records, and communications may satisfy requirements that such communications be provided in writing.

You are responsible for maintaining an email address and other contact information through which you can receive electronic communications from us.

42. CONTACT INFORMATION

Questions regarding these Terms and Conditions may be directed to:

Local Edge Digital Marketing
South Carolina, United States

Email: [email protected]
Phone: (209) 329-9403

SMS Support

For assistance with SMS communications, reply HELP when supported or contact us using the information above.

To unsubscribe from SMS communications, reply STOP to the applicable text message.